Refund & Cancellation Policy

1. Cancellation by Student

Since LevelOne provides immediate access to proprietary phase curriculum, sandbox environments, and engineering code repositories upon enrollment:

• Pre-Cohort Launch: If a student requests a cancellation at least 48 hours before the cohort start date, a 100% full refund will be processed.
• Post-Curriculum Access: Once access to the cohort assignments and server sandboxes has been provisioned, standard cancellation requests are non-refundable except under special medical or technical circumstances.

2. Double Payment / Duplicate Charges

In the event of a technical glitch where a student is charged multiple times for the same cohort registration, the duplicate transaction will be refunded automatically within 5 to 7 working days to the original payment method (Bank Account / UPI / Card).

3. Refund Processing Timeline

All eligible refunds are initiated within 24 to 48 hours of verification. Depending on your issuing bank and payment aggregator (Cashfree/Razorpay), funds typically credit to your account within 5 to 7 business days.

4. How to Request a Refund

To request a refund or raise a billing dispute, contact our support team with your Registered Email, Order ID, and Payment Screenshot: